Patient Rights

As a Patient, you have many rights that we are committed to protect and promote.

YOU HAVE THE RIGHT TO:

You have the right to access our healthcare facility with no regard to race, color, national origin, age or any disability.

You have the right to confidentiality of your clinical records, so that your medical record to be read only by individuals directly involved in your

treatment or in the monitoring of quality. Other individuals can only read your medical record on your written authorization or that of your

legally authorized representative.

You have the right to nominate a person with whom your details should be shared as long as it is in accordance with laws and regulations.

You have the right to be treated with dignity and respect throughout your journey in the facility.

You have the right to independence and privacy.

You have the right to personal safety and the facility to defend your human rights and safeguard yourself from abuse and harm.

You have the right to be encouraged to participate in decisions related to your treatment and care.

You have the right to know, by name, the physician, nurses. allied healthcare professionals and any staff members responsible for your care.

You have the right to considerate and respectful care, and to give us feedback about your care.

You have the right to information about all aspects of your care; to participate in your care, and to talk openly with your physician, in language

you may reasonably be expected to understand, about your diagnosis, the treatment prescribed for you, the prognosis of your illness, and any

instruction required for follow-up care.

You have the right to notify your physician or nurse if you do not understand your diagnosis, treatment or prognosis.

You have the right to be informed of the reason you are given various tests and treatment, and who the persons are who give them to you.

You have the right to expect that, within our facility capacity and policies, we will show a reasonable response to your request for

appropriate care and services.

You have the right to refuse to talk with or see anyone not officially connected with our center, including visitors or official persons,

but not directly involved in your care.

You have the right to request to have a person of one's sex present during certain parts of a physical examination, treatment, or procedure

performed by the opposite sex and the right not to remain undressed any longer than is required for accomplishing the medical purpose for

which undressing was needed.

You have the right to expect reasonable continuity of care and to be informed of realistic care alternatives when we are no longer

appropriate for you.

You have the right to be informed of health center policies and practices that relate to your care, treatment, and responsibilities.

You have the right to submit verbal or written complaints or proposals with no effect on access to care or the quality of care provided.

You have the right to be provided with a complete medical report and accurate check-up results when / if requested.

You have the right to ask questions when you do not understand information or instructions

Patient Responsibilities​

You have Responsibilities as a Patient:

You are expected to treat all staff with dignity and respect.

You are expected to attend your scheduled appointment or give in-advance notice if you will not be able to attend on time to give

the chance for other patients.

You are expected to provide your health care provider with accurate updated information about your health, including past illnesses, hospital

stays, infectious diseases, allergies, and use of medicine or substance abuse.

You are responsible for following health center rules and regulations; including any financial obligations associated with your care.

You are responsible for cooperation and to follow the care prescribed or recommended for you by your physician, nurse, or allied health

personnel. If you believe you cannot follow through with your treatment, you are responsible for informing them.

You have to respect the privacy of other patients.

You have to inform the health center about changes to your address, phone number and in case you are permanently leaving the country.

You are responsible to be considerate of the rights of health center personnel and the patients (including their privacy).

You are expected to ensure safety of equipment, furniture, and environment and to follow the health center "no smoking" and other policies.

You are responsible to respect health workers and all health center personnel and not to insult them verbally or physically.

You are expected to reflect safe behavior as any potential as violence towards staff, may affect your right to be treated.